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Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your items must be in the damaged condition that you received them, unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT.

To start a return, you can contact us at contactmistiquemodaa@gmail.com.

Please note that returns will need to be sent to the following address:
Mistique Modaa,
ROOP NAGAR, 
NORTH DELHI, DELHI, 110007

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at contactmistiquemodaa@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as bulk orders.

Exchanges

If approved, exchanges of products will be processed, and the exchanged products will be delivered within 10 days from the date of approval.

 

Refund Policy

  • Eligibility: Returns are accepted within 72 hours of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

  • Process: To initiate a return, please contact us at +91 87440 92320 (WhatsApp only) or contactmistiquemodaa@gmail.com

  • Refunds: Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Please note: It may take some time for your bank or credit card company to process and post the refund to your account.

If more than 7 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at contactmistiquemodaa@gmail.com.